Privacy Policy
We understand the importance of privacy to every user and always regard protecting your personal information as our core responsibility. This Privacy Policy aims to clearly and transparently explain how we collect, use, store, share, and protect your personal information generated when using the Lonely Together Game official website (hereinafter referred to as the "Official Website") and related services, as well as your privacy rights and how to exercise them. Please read this Policy carefully before using our services. Your use of the Official Website and related services will be deemed as your acknowledgement and acceptance of this Policy.
1. Scope of Application
This Privacy Policy applies to personal information collected, used, stored, and processed by Lonely Together Game (hereinafter referred to as "we") through the Official Website and related services (including but not limited to browsing the Official Website, account registration, game reservations, customer service inquiries, and other functions).
If you are redirected to a third-party platform or service (such as a game download platform or payment method) through the Official Website, their privacy protection practices will be independent of this Policy. We are not responsible for the privacy practices of third parties and recommend that you carefully read their privacy policies.
2. Personal Information We Collect
To provide you with better services, we will collect necessary personal information under the premise of legality and compliance, which is specifically divided into the following two categories:
(1) Information you provide voluntarily
When you use specific functions of the official website, you may need to actively provide us with information, including but not limited to:
Account-related information: If you register an account on the official website, you will need to provide your mobile phone number, email address, etc. for account registration, login verification and password retrieval.
Inquiry and feedback information: When you submit questions, suggestions or complaints through the official website customer service function, you may need to provide your name, contact information and problem description so that we can follow up.
Reservation and event information: When participating in game reservations, questionnaires or online activities, you may need to provide your nickname, age, interest preferences, etc. to help us better complete the service or event arrangements. (2) Automatically collected information When you visit the official website, we will automatically collect some non-personally identifiable information through technical means, mainly for optimizing the service experience and ensuring security, including: Device information: such as hardware model (such as mobile phone, computer model), operating system and version, device unique identifier (such as device ID, advertising ID), browser type and version, network type (such as Wi-Fi, 4G/5G), operator information, etc., to help us adapt to different devices and ensure stable service operation. Usage data: including the time you visit the official website, pages browsed, links clicked, length of stay, search history and other "clickstream data", which is used to analyze user behavior, optimize the official website layout and content recommendations. Location-related information: The approximate geographic location (such as country, region, city) obtained based on your IP address is only used to count regional user distribution and optimize regional services (such as language settings, activity push). Exact geographic location information is not collected.
3. Purpose of Information Use
The personal information we collect will be strictly used for the following purposes, in accordance with the principles of lawfulness, propriety, and necessity:
Providing basic services: Ensuring the normal operation of the official website, enabling core functions such as account login, page browsing, and interactive features, and ensuring smooth access to all official services.
Optimizing the service experience: Based on collected usage data and device information, we analyze user needs, improve the official website design, features, and content, and provide you with more tailored services (such as personalized game recommendations and optimized page loading speeds).
Security and Compliance: Used to identify and prevent risks such as fraud, unauthorized access, and account theft, detect and fix technical issues, and ensure service security and stability. We also comply with laws and regulations and fulfill legal obligations such as information retention and regulatory cooperation.
Communication and Feedback: When you submit an inquiry or participate in an event, we will use the contact information you provide to communicate with you and provide feedback on the resolution of the issue, event progress, or reward distribution.
Personalized recommendations: With your consent, we will send you game updates, event information, or related services that may be of interest to you based on your interests and usage habits. You can opt out of these recommendations at any time through your settings.
4. Information Sharing and Disclosure
We promise not to sell your personal information. We may share or disclose information only in the following limited circumstances. We will strictly control the scope of sharing and require the recipient to comply with privacy protection obligations:
Service Cooperation Needs: To implement the functions of our website (such as server hosting, data storage, payment processing, customer service system support, etc.), we may share necessary information with authorized partners. However, we only provide the minimum data required to provide the services and require partners not to use the information for other purposes.
Legal Compliance Requirements: When faced with mandatory legal and regulatory requirements, information disclosure requests issued by judicial or administrative authorities, or to protect the legitimate rights and interests of us and our users (such as responding to fraud or security threats), we will disclose necessary information in accordance with the law.
Corporate Change Scenarios: In the event of corporate changes such as mergers, acquisitions, and asset transfers, your personal information may be transferred as part of the assets. We will notify you in advance and require the recipient to continue to comply with the protection requirements of this Privacy Policy.
5. Information Security
We implement multi-layered technical and management measures to protect the security of your personal information:
Technical Protection: We utilize encryption technologies (such as data transmission encryption and storage encryption), access control, firewalls, and other technologies to prevent unauthorized access, tampering, or leakage of your information. Management Standards: Establish an information security management system, provide employee privacy protection training, restrict information access rights, and authorize only necessary personnel to access sensitive information.
Emergency Response: Develop a data security incident contingency plan. In the event of an information leak or other security incident, we will immediately activate the response mechanism, implement remedial measures, and promptly notify you and relevant departments in accordance with legal and regulatory requirements.
However, please understand that no technology in the internet environment is absolutely secure. We cannot completely eliminate information security risks caused by force majeure such as cyber attacks and third-party infringement. You bear the corresponding risks during the transmission and use of information.
6. Your Privacy Rights
In accordance with applicable laws and regulations, you have the following rights with respect to your personal information, and we will protect your exercise of these rights in accordance with the law:
Right of Access: You have the right to access your personal information collected and stored by us (such as account information and usage history). You can submit a request through our official customer service channels.
Right to Correction: If you discover that your personal information is incorrect or incomplete (such as a change in contact information), you have the right to request correction. We will promptly update the information after verification.
Right to Deletion: You may request deletion of your personal information in the following circumstances: the purpose for which the information was collected has been fulfilled, you have withdrawn your consent and there are no other legitimate reasons for its use, or we have collected or used the information in violation of our policies. We will delete the relevant information after verification, unless retention is required by law or regulation.
Right to Restrict Processing: If you dispute the accuracy of the information, believe our processing is unlawful, or if the information is no longer necessary but you object to deletion, you may request that we restrict its processing (e.g., suspend its use).
Right to Object: You have the right to object to our processing of your information based on our legitimate interests (e.g., personalized recommendations). We will adjust the processing method after verification.
Right to Withdraw Consent: For information collected and used based on your consent (e.g., personalized recommendations), you may withdraw your consent at any time. Upon withdrawal, we will cease the relevant processing, but this will not affect any lawful processing based on consent prior to your withdrawal.
You may exercise these rights by using the contact information at the end of this Policy. We will verify and provide feedback on the outcome of your request within 15 business days.
7. Children's Privacy Protection
We attach great importance to protecting children's privacy. Our official website and related services are not designed for children under the age of 13, and we do not intentionally collect personal information from children under the age of 13.
If you are a guardian of a child and discover that we have mistakenly collected a child's personal information, please notify us through our contact information. We will promptly verify and delete the relevant information upon confirmation, and take measures to prevent similar incidents from happening again.
8. Policy Updates and Effective Date
We may update this Privacy Policy from time to time based on changes in laws and regulations, service adjustments, and other circumstances. The updated policy will be prominently posted on our official website and notified to you through official website announcements, pop-up notifications, or emails.
If there are any significant changes to this policy (such as expanding the scope of information collection or adjusting sharing rules), we will notify you 30 days in advance. Your continued use of our official website services after the policy is updated will be deemed your acceptance of the updated policy. If you do not accept the updated policy, you may discontinue your use of the service.
9. Information Retention Period
We will determine information retention periods based on service needs and legal requirements:
Information necessary to provide services (such as account information) will be retained for as long as you use the services. If you cancel your account, we will delete or anonymize the relevant information after completing the cancellation process (unless required by law or regulation).
Information used for security and legal compliance (such as login records and complaint records) will be retained for the legally prescribed retention period and deleted or anonymized after the expiration of the retention period.
10. Contact Information
If you have any questions, comments, or complaints regarding this Privacy Policy, or wish to exercise your privacy rights, please contact us through the following means:
Email: [email protected]
Thank you for your trust and support of Lonely Together Game. We will continue to improve our privacy protection measures to provide you with safer and higher-quality service.
Effective Date: August 18, 2025